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Concept of an Effective Assessment Tool for Position "Telemarketing Agent"
Kuimcidis, Nikolas ; Šlechta, Karel (referee) ; Konečná, Zdeňka (advisor)
employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.
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VSAT Terminal Model
Kudlička, Miroslav ; Ondráš, Radek (referee) ; Baran, Ondřej (advisor)
This work deals with the description of the communication using the VSAT satellite network. A used network topology, frequency bands, satellite orbits and also an access technology are defined. The next part is focused on the VSAT terminal, where the block diagram is shown. A model of the indoor unit IDU is designed in the system background of Ansoft Designer. Individual parts of the system model are analyzed in terms of input variables. The results of the simulation are shown. The curves of BER before Viterbi decoding and after Viterbi decoding are shown too.
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Prostředí komerčních call center na trhu v České republice
Karásek, Jan
The diploma thesis deals with the analysis of the macroenvironment of companies operating in the market of commercial call centers in the Czech Republic. The analysis is performed from the perspective of a new entity in the existing market, an analysis of the competitive environment and an analysis of the attractiveness of the industry was also performed. Based on analytical work, the author compiles a set of recommendations for a new company entering the industry.
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Concept of an Effective Assessment Tool for Position "Telemarketing Agent"
Kuimcidis, Nikolas ; Šlechta, Karel (referee) ; Konečná, Zdeňka (advisor)
employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.
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VSAT Terminal Model
Kudlička, Miroslav ; Ondráš, Radek (referee) ; Baran, Ondřej (advisor)
This work deals with the description of the communication using the VSAT satellite network. A used network topology, frequency bands, satellite orbits and also an access technology are defined. The next part is focused on the VSAT terminal, where the block diagram is shown. A model of the indoor unit IDU is designed in the system background of Ansoft Designer. Individual parts of the system model are analyzed in terms of input variables. The results of the simulation are shown. The curves of BER before Viterbi decoding and after Viterbi decoding are shown too.
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